FAQs
If your questions aren't answered in this section, feel free to contact us.
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How do I know when I've received my order?
You’ll receive a confirmation email. In the rare event that you don’t, please contact our customer service team via our contact us page and we’ll sort it out ASAP.
What if my order doesn't arrive?
Please contact our customer service team via our contact us page and we’ll get it sorted, pronto!
What payment methods do we accept?
We accept payment methods through selected credit cards and other methods displayed at the bottom of the website.
Can I cancel my order?
As per our General terms and conditions, once an order has been submitted, it cannot be further modified or cancelled.
However, you may be eligible for returns, if you need to return a product, feel free to contact us through our website.
Returns
If for any reason you are not satisfied with your purchase, we offer FREE returns within 30 days from delivery, provided that the item is in acceptable condition.
Deliveries
Deliveries are active during business days (Monday - Friday). We will inform you about your delivery time after you place your order.
Do we ship internationally?
Yes, we do.
How can I stay updated on your latest collections and promotions?
To stay in the loop about our latest collections, and also receive some EXCLUSIVE discounts and promotions, subscribe to our newsletter at the bottom of the page, and follow us on social media.